FAQ

Tracking

What is a tracking number?

Also known as waybill number, you can track your package by the tracking number from pick up delivery.

How to track my luggage?

Our system will auto track your shipments and show the tracking result in your account. Also, you can chat with our online customer service for updated tracking result.

What I should do with following tracking status?

Pickup: your luggage is picked up successfully
On Transit: your luggage is on the way to destination, everything is okay
On trunk for delivery: your luggage will be delivery very soon today.
Delivery: your luggage is delivered already.
For other tracking status, please check with our online customer services.